It has been decided that if a concert is canceled due to the fault of the production company, that company must not only give full refunds for tickets but also pay an additional 10% for compensation.
The Korea Consumer Agency’s Consumer Strife Arbitration Committee recently held a conference and settled a verdict on the dispute regarding the canceled ‘SM TOWN Live ’09’ concert that was to be held by both SM Entertainment and Dream Maker Entercom.
According to the committee, the two companies put the concert on hold indefinitely on August 7th, ten days before it was to be held and refunded all tickets. The reason given for the postponement was the exclusive contract suspension injunction filed by three members of TVXQ against SM Entertainment.
However, 729 people who bought tickets stated, “Because the concert was suddenly canceled, we had to pay cancellation charges on all events we had planned for the concert as well as on all transportation for overseas and rural area fans,” and filed for a group strife request that demanded additional compensation.